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Customer Support And Policies
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OUR POLICIES
We are glad you are here - please if you have any questions at all email us and ask. This page will state our policy on shipping , return , payments, damaged goods and warranties. If you have other questions not on this page please email us. Thank you
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Accepted Payment Methods:
Our shoppe accepts Visa, Mastercard, and Discover as well as payment by check, money order, or Paypal. Please note payment by check may take as much as ten working days to ship from the time payment is received as the check will need to clear our bank first. All orders must be pre-paid before shipping. We do not offer any credit terms. Please Contact us with any questions.
Our Return Policy:
-:¦:- DAMAGED SHIPMENTS -:¦:-
If your package does not arrive in acceptable condition, Do Not Accept it from the carrier. Contact Carrier IMMEDIATELY if there is any damage, spillage or breakage. All packages leave our warehouse in good condition. Our responsibility ceases upon delivery of our goods to the carrier. You must get a Claim number from the carrier.
-:¦:- RETURNS -:¦:- The following merchandise is not returnable under any circumstances, unless shipped by error on our part. Fragrance Oils, Soap Bases, Bath-n-Body Bases. This policy is for your own benefit and protection and so we can ensure the high quality of our products. With this policy in effect, you can rest assured that the products you buy from us have not been contaminated by any outside sources. All other merchandise returns accepted only within 15 days of receipt. Returns must be approved, please call or e-mail before shipping item(s) back to us. -:¦:- PLEASE NOTE: -:¦:- IF ITEMS ARE NOT SHIPPED IN ERROR ON OUR PART AND THEY ARE RETURNED YOU WILL BE RESPONSIBLE FOR SHIPPING BACK IN AS WELL AS THE ORIGINAL OUT IN ADDITION A 15% RESTOCKING FEE WILL BE CHARGED. THANK YOU
Privacy Policy
We do not share the information gathered through this web site with any other 3rd party without your express consent. All payment information entered through this web site is done so through a secure server with SSL encryption.
Ordering Questions
If you have special questions about ordering, please email us customersupport@sunflowerscents.7p.com
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Our Guarantee:
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Our Guarantee
Please look over our returns policy. If you need to contact us you can by email at:
customersupport@sunflowerscents.7p.com or you can mail us at: Sunflower Scents & Supplies - PO Box 2420 - Shawnee Mission KS 66201-2402
Thank you
Please note: If a dispute arises that cannot be settled between us any and all courts -Appeals and etc. will be in the product issuing state - which is Kansas.
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